Frequently Asked Questions

Evaluate My Advisor

Do I need my advisor evaluated?

It would be completely self-serving to say, “Yes.” And we don’t believe all advisors should be evaluated. When do we recommend an evaluation?

  • Performance does not add up, you seem to be behind all the time when you check out your performance at review meetings or on-line
  • Fees are either hard to understand or you don’t know them at all
  • Communication about your goals and at review meetings is like talking to a Sphynx. You can’t quite understand what is going on

These are common issues we feel would warrant an evaluation.

How does Moenio evaluate my advisor?

We look at 16 different areas of your advisor’s business to make certain they are doing exactly what you expect them to do - performance, fees, advisor/teams background and more. Because we review and find advisors for our clients we can compare advisors quickly not only to benchmarks but to other advisors.

Do I tell my advisor they are getting “evaluated?”

It’s up to you. We’ve had clients opt out of telling their advisor and we did the review with the client requesting information and, as well, we’ve had clients freely tell their advisor about the review.

 

In our opinion, we’d tell the advisor. In every case the advisor is first, happy they are getting reviewed and not fired, and secondly, the review allows the advisor to see areas they should improve (if we recommend they should stay with that advisor).

How long does an evaluation take?

We’d love to say, “One week,” but this has never been the case for a few reasons. We request information from the advisor and their firm creating a need for them to gather information, this takes time. Our goal is to do an evaluation within 30-days. In addition, it takes time to go through the information provided and fairly put together an accurate picture. From doing a background check on the advisor and team to digging into why they chose one manager over the other, these all take time.

I’m not certain it’s right for me. What can I do?

It might not be right for you. This is basically an audit of your advisor, broker, planner, banker or whomever else manages your money. It can be hard for our clients to realize they’ve been paying too much or not earning fair risk-adjusted returns on their investments.

Do you manage assets?

ABSOLUTELY NOT!!!!  This is a clear conflict of interest

Do advisors pay you?

No. When doing an evaluation or finding an advisor, we do not get paid by advisors or their firms.

Find An Advisor

I can find an advisor myself, right?

We agree 100%, you can find yourself an advisor. The question becomes how? Ask a friend, ask a professional like an attorney or CPA, how about a co-worker? The challenge becomes, “how do they know the advisor is actually good?” By good we mean good risk-adjusted performance, fair fees, and doing the right thing for their clients?

It can’t be that hard to find a good advisor?

There are over 600,000 advisors registered with FINRA in the US. In most major cities you can have 5,000 or more. We’ve found the best advisors, those getting referred most often, are not actually providing great risk-adjusted returns for a fair fee but are the best at marketing. Not what we consider the right choice for our clients?

How do start the process?

We begin our engagement by spending time with you figuring out the items we know will be relevant in choosing the best advisors. Things such as; risks, family needs, planning needs, assets to be managed, and type of firm.

How do you find the advisors?

Once we build the “fact sheet” from our first meeting we then reach out to the firms or RIA’s we agreed upon. Using this fact sheet, we ask these firms/RIA’s to provide us with the advisors best fitting the needs of the client. As experts, and after working with hundreds of advisors, we can usually tell immediately if we are getting their best.

Are you giving me advisors, bankers, brokers you’ve already found?

Every search is customized. We do not use advisors we evaluated or found from past searches. The only exception would be when a client asks us to find an advisor for them and they have an advisor in mind they wish to include in the search. If we’ve already evaluated that advisor then we inform the client.

How many advisors will you request for my search?

We like to have at least six advisors as part of our search. We have gone as high as ten and as low as three.

How do you separate the top two or three from the rest?

We start by reviewing information we requested in the initial fact sheet. This includes items such as fees, historical performance, and more. Although we do review 16 areas of an advisors practice, for the initial evaluation on finding an advisor we evaluate 6 areas and narrow the advisors from these six.

Do we get to meet the advisors?

Absolutely. We would never “pick” an advisor for a client without the client getting to know the advisor or team first. It is important for a client to not only know the advisor is good but also to have chemistry and trust. After our initial evaluation, the remaining two or three advisors get to meet the client.

Am I going to get emailed and called by these advisors?

Nope. Up until the point of the final presentations the advisors have contact only with our firm. We do this for both confidentiality and to keep our clients from getting inundated with emails/phone calls.

Do you have a preference in firms?

Not at all. We believe every option out there is a possible solution for our clients. We have included RIA’s, Banks, Wealth Management firms, and fee-only practitioners into our searches.

Who pays you?

Our clients pay us. We do not accept compensation from firms or advisors when doing an evaluation or finding an advisor, period.

Do you negotiate the fees?

Yes. Part of our service is negotiating the fees paid by our clients.

For Advisors and Teams we Evaluate or Find

Who is Moenio?

We are a client advocacy firm helping make certain our clients have good if not great advisors.

How do you evaluate my business?

We do not want it to be a beauty contest, we want facts. Therefore, we send out a request to all the advisers we evaluate specific to performance, fees, your team, your firm, type of practice you run, and another 10 areas of your business. We use a scoring system and allow the clients to weigh what is most important to them. One client could want an adviser with strong work experience while another could over-weight the firms reporting.

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What are some common requests?

Our initial request always includes historical performance, two-years of manager and asset allocation choices, and fees. We ask the advisors to provide three redacted client reports so we can confirm historical data.

Why ask for historical performance data?

Although we believe every advisor offers good returns for our clients we must verify it. We do not choose advisors because “we like them,” we choose them because they have a solid, verifiable business our clients can trust. Historical returns are just one of many areas offering insight into an advisor’s business and their past. 

I am not allowed to share historical data (institutional reasons) or I do not wish to share?

Although limited, we do understand there are a few firms who do not allow their advisers to provide historical data. As well, there are advisers who do not wish to provide this data. As a consultant requesting information from an advisor, rather than a solicitation, there is a no action carve out for firms like Moenio.

Investment Counsel Association of America, Inc., No Action Letter SEC (March 1, 2004)

What about cherry-picking historical data?

Many advisers tell us they cannot provide historical information as this constitutes “cherry-picking.” One of the reason we ask for three clients and two-year historical manager selections and asset allocation is to alleviate cherry-picking. Having three clients with similar portfolio’s is no longer cherry-picking when cross-referenced against managers and allocation. A moderate portfolio or moderately aggressive portfolio is easily seen through our requests and we can run an attribution analysis to see outlier holdings/returns.

I want to provide my “forward-looking” portfolio, isn’t this enough?

This is the worst type of cherry-picking. Letting an advisor pick a “new” portfolio without any reference to past choices. It is called survivor bias and is not in our client’s best interests. 

We do request forward-looking portfolio’s but it has a historical perspective tying together past and future. For example, if we see new managers in the “future” portfolio relative to the current managers that would indicate to us a potential concern.

What happens if we do not provide historical data?

We analyze 16 areas of an adviser’s business and 4 of these are particular to performance. If we assigned an equal score to each of the 16 areas, 6.25, then the adviser not providing historical data would start with a high score of 75.

We have meet some absolutely wonderful advisers but the fact remains the business of being a financial advisers is about managing the assets for a family. How someone has performed in the past is indicative of their performance in the future.

I really don't know the client's situation to provide a portfolio or sample?

In the client fact sheet we provide preliminary data giving guidance on portfolio construction accounting for cash flow, tax situations, governance, and other areas. It is perfectly acceptable for the portfolio to change as the adviser becomes more familiar with the client but, from our perspective, we want to make certain each advisor is providing solutions based on the client fact sheet so our comparison is accurate and fair.

Are you sharing the information provided?

No one receives your information. All adviser/firm information is keep confidential and only shown to the client as needed.

Do we get to meet the client?

At the second stage, when we go from six to two or three, is when the adviser/team meets the client.

What's the process, how long and what should I expect?

The process takes anywhere from eight to twelve weeks. This has more to do with gathering the information, utilizing the Client Adviser Assessment Report to evaluate it and then narrowing the six advisors to two or three.

You will initial receive a request for information with the client fact sheet. We take 7 to 10 days to review the information and then follow-up with additional questions and/or a meeting. From this stage we then narrow the advisers down to the final 2 or 3. Each of the teams at the second stage will meet the clients to do a full presentation.

Do we have to pay Moenio to be included in the search?

We do not accept money from advisors or their firms.